Customer Care Specialist MedTech (a)

The Customer Care Specialist MedTech (a) role is within a leading global company in the health and medical technology sector. The company is known for its strong market position and innovative culture. The specialist will support customers, business partners, and medical professionals. The main tasks involve handling customer inquiries related to orders, deliveries, and returns. The specialist will coordinate order processing with internal service centers and logistics partners. They will also maintain customer, item, and order data in ERP and CRM systems. Additionally, the specialist will manage delivery status inquiries and support administrative tasks and projects aimed at process optimization. The ideal candidate has completed a commercial apprenticeship or a similar qualification. They should have several years of experience in customer service, customer care, or order management. Strong German language skills and good English and French skills are required, with Italian being an asset. The role demands excellent communication and service orientation, as well as independent, structured, and solution-oriented work. The candidate should be a team player with a hands-on approach and high initiative. Proficiency in MS Office and familiarity with ERP and CRM systems are essential. Was die Stelle verlangt: - Eine abgeschlossene kaufmännische Ausbildung oder eine vergleichbare Qualifikation. - Mehrjährige Erfahrung im Customer Service, Customer Care oder Order Management. - Stilsichere Deutschkenntnisse. - Gute Englisch- und Französischkenntnisse. - Italienischkenntnisse, von Vorteil. - Sehr gute MS-Office-Kenntnisse. - Affinität zu ERP- und CRM-Systemen.