Duty Supervisor - GVA

The Duty Supervisor - GVA role at Etihad Airways involves overseeing and managing airport operations to ensure safety, security, and customer satisfaction. The company is a leading airline based in Abu Dhabi, focusing on global aviation and connecting people across continents. The role is pivotal in maintaining the high standards set by Etihad Airways, ensuring that all operational aspects are handled efficiently and effectively. The main responsibilities include supervising passenger and aircraft handling operations, managing safety and security outcomes, and coordinating with various departments to handle operational disruptions. The supervisor must ensure that all flight editing and special guest requirements are met, including VIP and special category guests. Additionally, the role involves liaising with different control centers to manage disruptions and maintain operational integrity. The supervisor is also responsible for emergency response planning, delay handling, and business continuity plans. To qualify for this role, candidates must have a degree-level education or relevant industry experience, with a strong background in frontline service delivery and communication. Previous experience in a supervisory role within a shift environment, particularly in a highly pressured and multicultural setting, is essential. A minimum of 5-7 years of experience in the service, hospitality, airline, or retail industry is required, along with a relevant knowledge of aviation, travel industry, and/or airport policies. Nice-to-have skills include the ability to balance guest-centric focus with corporate interests while maintaining high safety and security standards. The role requires a mature personality with outstanding communication and supervisory skills, as well as a passion for delivering exceptional service. The location and team dynamics are not specified, but the role involves coordinating teams and service providers on shift. What the role asks for: - Degree-level education or relevant industry experience - Previous experience in a supervisory role within a shift environment - Minimum 5-7 years of experience in the service, hospitality, airline, or retail industry - Relevant knowledge of aviation, travel industry, and/or airport policies - Strong background in frontline service delivery and communication - Experience in a highly pressured and multicultural environment