Desktop Engineer L1

The role of a Desktop Engineer L1 at Zofingen involves providing technical support to end users across various locations. The company, while not explicitly named, is involved in IT support and asset management, focusing on desktop and mobile device support, as well as network and server assistance. The main day-to-day responsibilities include offering onsite and remote support for PCs, VDI hosts, and mobile devices. This involves troubleshooting hardware and software issues, managing break-fix activities, and performing device swaps and IMAC (Install, Move, Add, and Change) activities. The engineer will also support desktop applications, facilitate new technology implementations, and assist in IT asset management. Additionally, the role includes providing dedicated support for VIP users, coordinating IT equipment loans, and supporting business events. The engineer will also document service activities, maintain records, and ensure timely execution of service requests. They will also promote IT best practices and troubleshooting guidance to users. To qualify for this role, candidates must have expertise in Windows 10/11 administration and good troubleshooting skills for MS Office, O365, and other operating system-related issues. Knowledge of PC and peripheral hardware troubleshooting, including print and scanning devices, is essential. Hands-on experience with MS Office upgrades and deployments, as well as working knowledge of Dell laptops and desktops, is required. Experience with Windows Imaging processes, data migration tools, and O365 OneDrive is also necessary. Basic knowledge of network and server administration, along with good communication skills, is crucial. Proficiency in both a native language and English is required, with conversational German being a plus for site visits. Nice-to-have skills include basic knowledge of SCCM, experience with Office 2016 upgrades and deployments, and Microsoft Windows 10/11 certification. Knowledge of MAC iOS is also beneficial. The location is notable for requiring bilingual staff for site visits, and the role involves owning a laptop, console/patch cables, tools, and licensed antivirus software. The team is involved in supporting a plant, refinery, or chemical park, and the role is full-time and onsite. What the role asks for: - Expertise in Windows 10/11 administration. - Good troubleshooting skills for MS Office, O365, and other operating system-related issues. - Knowledge of PC and peripheral hardware troubleshooting, including print and scanning devices. - Hands-on experience with MS Office upgrades and deployments. - Working knowledge of Dell laptops and desktops. - Experience with Windows Imaging processes, data migration tools, and O365 OneDrive. - Basic knowledge of network and server administration. - Proficiency in a native language and English. - Conversational German for site visits. - 2 to 5 years of experience. - Own laptop, console/patch cables, tools, and licensed antivirus.