Associate Member Services Representative

The Associate Member Services Representative at NCSECU's New Bern branch (Elizabeth Ave.) is responsible for providing front-line support to members. This involves handling inquiries, processing transactions, and resolving issues both in-person and via phone or email. The role also includes maintaining accurate records in the credit union's banking systems. The main day-to-day responsibilities include interacting with members, managing transactions, and ensuring that all records are up-to-date. Strong communication and problem-solving skills are essential for this role, as is the ability to work collaboratively in a fast-paced environment. Candidates must have at least one year of experience in retail banking or customer service. Proficiency with Windows Office and core banking software is required. A customer-focused attitude and attention to detail are also must-haves. What the role asks for: - One year of experience in retail banking or customer service - Proficiency with Windows Office - Proficiency with core banking software - Customer-focused attitude - Attention to detail - Ability to work in a fast-paced environment