Assistant-e SAV (GER/FRE/ENG)

The Assistant-e SAV position is part of a Swiss industrial company based in Geneva, known for its high-quality products and expertise. The company specialises in manufacturing and is looking for a skilled individual to handle post-delivery support. The main tasks involve managing and resolving customer complaints, repairs, and warranty issues. This includes receiving and documenting repair requests, handling customer inquiries via phone and email in French, German, and English, and providing technical guidance. The role also involves creating technical documents, verifying claim details, and coordinating with various internal teams to ensure smooth operations. Additionally, the Assistant-e SAV will manage administrative tasks, track product returns, and update customer databases. The position requires daily coordination with different departments to maintain efficient and consistent service. Candidates must have at least five years of experience in a similar role, preferably in an industrial setting. Proficiency in French, German, and English is essential, with Swiss German being a plus. Familiarity with standard office software, particularly MS Office, is required. Knowledge of SAP and/or a CRM system like Salesforce is beneficial. Strong organisational skills, the ability to manage multiple tasks, and a proactive approach to problem-solving are key. The role offers a collaborative work environment, structured training, and occasional remote work options. The company provides on-site parking and contributes to public transport costs. Was die Stelle verlangt: - Mindestens 5 Jahre Erfahrung in einer SAV-, Support- oder Service-Funktion. - Fließende Kenntnisse in Französisch, Deutsch und Englisch, mündlich und schriftlich. - Kenntnisse in MS Office. - Fähigkeit, mehrere Aufgaben gleichzeitig zu bewältigen. - Fähigkeit, in einem dynamischen und sich ständig weiterentwickelnden Umfeld zu arbeiten.