Business Development Representative

At Genesys, a company that helps organizations create better customer experiences through AI-powered experience orchestration, the Business Development Representative plays a key role. The company's platform connects people, systems, data, and AI to deliver more personalized service and improve operational efficiency. As a Business Development Representative, the main day-to-day responsibilities involve identifying and qualifying new sales opportunities through a blend of inbound and outbound prospecting sales tactics, lead management, and nurturing leads to support Marketing and Sales objectives. The role requires transforming Marketing Qualified Leads to Sales Opportunities by cultivating and educating prospective buyers, working closely with Sales Account Executives to develop an account plan, and nurturing leads until they are ready to progress in the sales cycle. The Business Development Representative must also maintain and expand their database of prospects, update the CRM system, and schedule product demonstrations and meetings with potential buyers. To be successful in this role, candidates must have outbound prospecting or inside sales experience, preferably within IT or Cloud solutions, and experience working with Salesforce.com or other CRM platforms. They must also have excellent communication, interpersonal, and organizational skills, as well as the ability to effectively manage time, prioritize tasks, and work within deadlines. Fluency in English, French, and German is also required. As a member of the Genesys team, the Business Development Representative will have the opportunity to work in a flexible-first culture with a global team of nearly 7,000 employees. The company offers benefits such as paid volunteer time, well-being resources, and regionally tailored programs for employees and their families. With a strong focus on growth and development, Genesys provides opportunities for mentorship, learning programs, leadership development, and education support, making it an attractive option for those looking to build future-ready skills.