Sales Ops Business Partner Expert

The Sales Ops Business Partner Expert role at SAP involves leading sales operations business services across a wide range of complex, high-volume environments. SAP is a global leader in enterprise applications and business AI, helping organizations optimize their operations across various domains such as finance, procurement, HR, supply chain, and customer experience. The primary responsibilities of this role include managing workflows, ensuring data quality, and resolving service requests. The expert will establish and maintain service quality standards, lead process improvement initiatives, and oversee knowledge management frameworks. Additionally, they will handle senior stakeholder relationships, develop operations services teams, and address complex escalations. The role also involves shaping the tools, processes, and standards that define operational excellence within the sales organization. To excel in this position, candidates must have extensive experience in sales operations, particularly in managing workflows, improving processes, and handling data. They should also have a strong background in service quality governance and stakeholder management. Experience in leading teams and defining service standards is crucial. The role requires a deep understanding of process and knowledge management improvements across a broad service portfolio. Nice-to-have skills include expertise in AI Value Selling, AI Data Analytics, and AI-Assisted Automation. The role is based within a team that values adaptability, effective communication, and complex problem-solving. SAP offers a supportive and inclusive work environment, with a focus on health, well-being, and flexible working models. The company is committed to equal employment opportunities and provides accessibility accommodations for applicants with disabilities. What the role asks for: - Extensive experience in sales operations - Deep expertise in workflow management - Experience in process improvement - Strong background in data management - Experience in service quality governance - Experience in stakeholder management - Experience in leading teams - Experience in defining service standards - Experience in knowledge management improvements - Nice-to-have: expertise in AI Value Selling - Nice-to-have: expertise in AI Data Analytics - Nice-to-have: expertise in AI-Assisted Automation