Customer Service Manager

GoodwillAZ is hiring a Customer Service Manager to lead the South Mountain store team in Phoenix, AZ. The role supports the organization's mission to serve the community through retail operations. The manager will supervise daily front‑of‑house activities, schedule and coach staff, resolve escalated guest issues, and collaborate with merchandising to meet sales targets. The store, located at 19th Ave & Baseline, serves a diverse neighborhood, and you will coordinate with both front‑of‑house crew and back‑of‑house partners. This position blends operational oversight with direct customer interaction to ensure a high‑quality shopping experience and offers the chance to make a visible community impact while growing leadership skills in a purpose‑driven environment. The role is full‑time with a standard retail shift pattern. Applicants need at least two years of retail or hospitality management experience, strong communication abilities, solid problem‑solving skills, and a proven record of boosting customer satisfaction. Successful performance may open pathways to broader responsibilities within the organization. High performers are encouraged to take on regional projects and mentor new managers. What the role asks for: - Minimum 2 years retail or hospitality management experience - Strong communication abilities - Problem‑solving skills - Proven record of boosting customer satisfaction