Distressed Passenger Agent

The role of a Distressed Passenger Agent at Corpay involves managing bookings and resolving issues for passengers within the Lodging division. Corpay is a global technology company specializing in commercial payment solutions, focusing on fuel, general payables, toll, and lodging expenses. The company serves millions of users across over 80 countries, emphasizing innovation and secure payment methods. The main responsibilities of a Distressed Passenger Agent include handling hotel bookings, emergency relocations, and coordinating with various departments to ensure operational efficiency. Agents must manage multiple communication channels, such as the ConneX App, email, chat, and phone calls, to address passenger issues and last-minute challenges. During Massive Irregular Operations, agents work extended hours to place passengers in rooms promptly due to delays or cancellations. They also monitor and confirm access to necessary tools and systems, report issues, and maintain a positive and professional work environment. To qualify for this role, candidates must have strong organizational and multitasking abilities, as well as excellent interpersonal, written, and verbal communication skills. Proficiency with Connex and PC tools is essential, along with a general understanding of Connex. Familiarity with hotel sourcing, market research, and rate negotiation is also required. Customer service or call center experience is preferred but not mandatory. Candidates must be willing to work flexible hours, including evenings, weekends, and during high-demand periods. A reliable internet connection of 100 mbps or higher and a quiet home-work environment are mandatory. Nice-to-have skills include the ability to work independently and as a contributing team member, as well as the capability to interact with clients and business partners both electronically and via telephone. The role offers the opportunity to support various departments, such as IT, Billing, and Commission Collections, with data gathering and issue troubleshooting. The team at Corpay values diversity, equity, and inclusion, fostering a respectful and innovative workplace. What the role asks for: - Strong organizational and multasking abilities - Excellent interpersonal, written, and verbal communication skills - Proficiency with Connex and PC tools - General understanding of Connex - Familiarity with hotel sourcing, market research, and rate negotiation - Reliable internet connection (must be 100 mbps or higher) - Quiet home-work environment - Willingness to work flexible hours, including evenings, weekends, and during high-demand irregular operations (nice to have)