German Speaking Player Support Specialist - Work In Sofia, Bulgaria

The role of German Speaking Player Support Specialist is within Mercier Consultancy Group, a leading international staffing firm. The company specializes in connecting top global talent with industry-leading corporations, with a focus on the Gaming & Esports sector. This position is based in Bulgaria, a hub for gaming jobs in Europe. The main day-to-day responsibilities involve providing technical and account support to the German-speaking Gaming & Esports community. This includes resolving complex player inquiries about game mechanics, billing, and account security. The role also involves acting as a brand ambassador, monitoring and troubleshooting in-game issues, and engaging with the community through various channels to ensure an optimal user experience. Additionally, the specialist will maintain knowledge of the latest gaming updates and contribute to internal knowledge bases. To qualify for this role, candidates must have native or fluent German language skills, both spoken and written. A valid EU passport is mandatory. A genuine passion for the Gaming & Esports industry and exceptional problem-solving skills are essential. Experience in a customer-facing role is highly desirable. Strong command of English is required for internal collaboration and reporting. Nice-to-have skills include a strong interest in gaming and Esports, as well as the ability to thrive in a vibrant international work environment. The location in Bulgaria offers a high quality of life with a rich history, vibrant nightlife, and stunning natural scenery. The team is international, and the conditions include a competitive monthly salary, fully paid training, health insurance, and a fully paid relocation package. What the role asks for: - Native or fluent German (spoken and written). - Valid EU passport. - A genuine passion for the Gaming & Esports industry. - Exceptional problem-solving skills. - Strong command of English. - Experience in a customer-facing role (desirable).