Sales Support Associate III

As a Sales Support Associate III at Tapestry's Coach store in Waterloo, NY, you will represent a globally recognized fashion brand while delivering top‑tier customer service. The position involves answering client inquiries, processing sales, returns and exchanges, and keeping the sales floor organized and visually appealing. Your daily duties will include assisting shoppers throughout their visit, handling transaction paperwork, managing inventory‑management tools to update stock levels, and ensuring that store presentation standards are consistently met. You will also collaborate closely with the sales team to resolve issues quickly and maintain a smooth checkout experience. The role requires at least two years of retail or sales‑support experience, strong verbal communication, solid problem‑solving abilities, and proficiency with Microsoft Office and inventory‑management systems. You must be comfortable working in a fast‑paced environment and demonstrate meticulous attention to detail. Joining Tapestry offers the chance to work with the iconic Coach label, benefit from a supportive, high‑performing team, and pursue clear career‑development pathways within the company's extensive growth programs. The store is located in Waterloo, NY, providing a convenient setting for local candidates. What the role asks for: - 2+ years retail or sales‑support experience - Strong communication skills - Strong problem‑solving skills - Proficiency with Microsoft Office - Proficiency with inventory‑management tools - Ability to thrive in a fast‑paced environment - Attention to detail