Head of Customer Engagement, Global CE&O

At biibhr in Baar, Switzerland, the Head of Customer Engagement, Global CE&O will spearhead customer-centric strategies to boost business growth and elevate customer experiences worldwide. This role involves leading cross-functional teams, analyzing customer data, and working with stakeholders to create and execute customized engagement programs. The main responsibilities include driving customer engagement initiatives, analyzing customer insights, and collaborating with various teams to ensure effective program delivery. The ideal candidate will have a strong background in customer engagement, excellent leadership skills, and a deep understanding of the pharmaceutical or biotech industry. A minimum of 10 years of experience in a similar role is required. The position offers the chance to shape the customer engagement function at a dynamic and innovative company with a global reach and a commitment to making a meaningful impact on patients' lives. What the role asks for: - A strong background in Customer Engagement - Excellent leadership skills - A deep understanding of the pharmaceutical or Biotechnology industry - At least 10 years of experience in a similar position