Technical Support Engineer

Nozomi Networks is a leading company in OT and IoT cybersecurity, protecting critical infrastructure and enterprises across various sectors. The company's AI-powered platform secures operational technology and IoT infrastructures. The Technical Support Engineer role involves delivering excellent support to resolve technical issues and improve processes autonomously. The main responsibilities include providing post-sales support, consulting, and collaborating with stakeholders to resolve technical issues. This role also involves exceptional customer service related to infrastructure design, deployment, testing, and optimization. The engineer will interact with customers to resolve issues and work internally with Product and Engineering Teams. Additionally, the role requires developing and maintaining core competency on Nozomi Networks' entire product line and technologies, creating and updating knowledge base content, and understanding critical account infrastructure and technical environments. To be successful in this role, candidates must have proven experience as a Technical Support Engineer or Systems Engineer, with a strong background in network security. Essential qualifications include a Bachelor's Degree in Computer Engineering, Computer Science, or equivalent education/training/experience. Strong knowledge of Unix Systems, virtualization technologies, scripting, and API integrations is required. Additionally, candidates must have detailed technical experience in installations, configuration, and operation of security appliances in large complex environments, as well as a strong knowledge of information security principles. Nice-to-have skills include knowledge of PostgreSQL and comfort using FreeBSD. The role is based in a setting with strong confidentiality and data privacy protocols. The team at Nozomi Networks values diversity, inclusion, and belonging, fostering a culture of innovation and customer success. The company offers customized benefits packages tailored to the country of employment, including health and wellness, financial, work-life balance, and flexible time-off. What the role asks for: - Proven experience working in customer-facing roles as Technical Support Engineer or Systems Engineer. - Experience in network security in a support, design, consultancy or operations role. - Strong knowledge of Unix Systems, virtualisation technologies, scripting, and API integrations. - Knowledge of common networking, security protocols and applications. - Detailed technical experience in installations, configuration and operation of security appliances in large complex environments. - Strong knowledge of information security principles. - Excellent troubleshooting skills. - Strong communication (written/verbal) and presentation skills. - Solid working proficiency in both written and spoken English. - Bachelor's Degree (or equivalent) in Computer Engineering (CE), or Computer Science (CS) or equivalent education/training/experience. - Experience in the field of ICS (Industrial Control Systems) security projects.