Front Desk Representative (100%)

Kusnacht Practice is a leading provider of premium mental‑health and rehabilitation services for an international, discerning clientele. The Front Desk Representative will be one of the first points of contact for VIP and ultra‑high‑net‑worth guests, ensuring that the reception area and overall office environment consistently reflect the company's high standards of professionalism and hospitality. In this full‑time role you will greet international clients and guests warmly, manage daily front‑desk operations, and handle incoming calls, emails, mail and courier services in both English and German. You will prepare meeting rooms, lounges and reception spaces, serve food and beverages, support internal functions such as company lunches and events, and provide general administrative assistance including invoicing, filing, scanning and document handling. Additional duties involve coordinating travel, shipments and concierge services, managing office supplies, visitor badges, parking cards, keys and building access, and assisting with any extra operational tasks as needed. The position requires at least two years of experience in a comparable reception, front‑desk or service‑oriented role. Candidates must demonstrate excellent written and spoken German at a B2 level and English at a C1 level, strong customer‑service and interpersonal abilities, and superior organisational and multitasking skills. Proficiency with Microsoft Office and Teams, a high degree of discretion, integrity and confidentiality, and eligibility to work in Switzerland are essential. The employer also expects a flexible, reliable, team‑oriented personality and a willingness to work outside standard office hours when operationally required. Working at Kusnacht Practice offers a unique chance to operate within an international, high‑end environment where service excellence is central. You will join a motivated, supportive team, receive a thorough induction, and benefit from a collaborative, respectful workplace culture that values openness, trust and a shared commitment to helping people achieve lasting change. Hospitality experience in a 4‑ or 5‑star hotel and additional language skills are considered advantageous. What the role asks for: - Minimum 2 years reception or service‑oriented experience - German language at B2 level (written & spoken) - English language at C1 level (written & spoken) - Strong customer service and interpersonal skills - Excellent organisational and multitasking abilities - Proficient with MS Office and MS Teams - High discretion, integrity and confidentiality - Eligible to work in Switzerland - Flexible, reliable and team‑oriented personality - Willingness to work outside standard office hours - Hospitality or 4‑/5‑star hotel experience (nice-to-have) - Additional language skills (nice-to-have)