Customer Service Manager (m/w/d)

Nexi is a company that simplifies payments for millions of people daily. As a Customer Service Manager, you will lead a team to ensure excellent customer support. Your main tasks will include managing customer inquiries, resolving issues, and improving service quality. You will also be responsible for training and coaching your team, as well as collaborating with other departments to enhance customer satisfaction. You must have a proven track record in customer service management, with experience in a similar role. Fluency in German and English is required. A background in the payments industry is a plus, as is experience with CRM systems. What the role asks for: - Proven track record in customer service management - Experience in a similar role - Fluency in German and English - Background in the payments industry (nice to have) - Experience with CRM systems (nice to have)