German-speaking Customer Support Agent in Sofia, Bulgaria 🇧🇬

A German‑speaking Customer Support Agent will join an international service team that backs one of the world’s top global brands, based in Sofia, Bulgaria. The role places you in a vibrant city that blends urban convenience with easy access to mountains, affordable living and a flat 10 % income tax. Each day you will field customer inquiries through phone, email and chat, addressing questions and requests while adhering to internal guidelines. You’ll aim to deliver a friendly, professional and efficient experience, diagnose needs, propose suitable solutions and ensure a positive interaction from start to finish. Collaboration with teammates, sharing feedback and participating in ongoing training are also part of the routine. The position requires fluency in both German and English, strong communication and interpersonal abilities, and a customer‑centric, helpful mindset. Good listening, problem‑solving skills and the capacity to work both independently and within a team are essential. A willingness to learn new processes, maintain a calm attitude under pressure and a positive outlook are also needed. No prior customer‑support experience is required, as full training will be provided. Benefits include relocation assistance covering travel, temporary accommodation and help finding long‑term housing, fully paid training, a stable contract with long‑term career prospects, an attractive salary package and private health insurance. Employees enjoy more than fifty additional perks, an international and supportive work culture, and the chance to experience Sofia’s mix of city life, great food and seasonal outdoor activities.