Customer Care Representative

Yuh is a Swiss‑based fintech that offers an all‑in‑one app for payments, savings and investing. Launched in 2021 and backed by Swissquote, the country's leading digital bank, Yuh aims to give users transparent and independent control over their money. The position is a Working Student Customer Care Representative, acting as the main conduit between the service and its users, while gaining practical exposure to modern banking operations. In this role you will spend the majority of your day handling phone interactions, both incoming and outgoing, to address client questions and resolve issues related to payments, savings and investment features. You will explain product details, guide users through processes, and ensure a courteous, compliant experience, especially when matters are urgent or complex. Every conversation must be logged accurately in internal tools, and you will work closely with fellow support agents and other departments to keep service smooth and to feed back ideas for platform enhancements. The job requires that you have finished an apprenticeship that grants a Federal Certificate of Competence (Fähigkeitszeugnis/Fachausweis/Berufsmatura). Prior experience in customer‑service roles, ideally within financial services, is expected. You must be fluent in both English and German and possess a genuine enthusiasm for financial products such as stocks, exchange‑traded funds and cryptocurrencies. Strong verbal and written communication, comfort with standard office software and telephone systems, as well as a proactive, "can‑do" mindset and a collaborative attitude, are also essential. Working at Yuh offers a chance to join a forward‑thinking team in the heart of Switzerland's fintech scene, where you can develop expertise in a post‑banking environment while contributing to a growing product. The company encourages a supportive atmosphere and values employees who are eager to learn and improve the client experience. Italian language skills are highly appreciated, adding an extra edge for those who can communicate with a broader user base. What the role asks for: - Completed apprenticeship (Federal Certificate of Competence) - Experience in customer satisfaction, preferably financial services - Fluency in English - Fluency in German - Strong interest in stocks, ETFs, cryptocurrencies - Excellent verbal and written communication - Familiarity with office software and phone systems - Proactive "can‑do" attitude - Team‑player mindset - Italian proficiency (highly recommended) (nice‑to‑have)