German Speaking Video Streaming Customer Experts - Work Remote In Greece

The role of a German Speaking Video Streaming Customer Expert at Mercier Consultancy Group involves providing technical support to users of a leading global streaming platform. The company specializes in connecting top-tier talent with industry-leading organizations, focusing on multilingual professionals for elite roles. This position is based in Greece, offering a unique blend of career advancement and a vibrant Mediterranean lifestyle. The main day-to-day responsibilities include offering high-quality technical support, assisting with subscription management, account billing, and device troubleshooting. Experts will navigate streaming-specific software to resolve content playback and app connectivity issues. They will also maintain a deep understanding of the platform's content library and service features, acting as brand ambassadors to ensure a premium user experience. Collaboration with international teams to enhance streaming service performance and user retention, as well as reporting recurring technical bugs to specialized engineering departments, are also key tasks. To qualify for this role, candidates must be native or fluent in German, both spoken and written. A valid EU passport is mandatory. Strong interest in the streaming platforms industry and digital media, along with professional communication skills and a customer-centric mindset, are essential. Basic technical aptitude for troubleshooting streaming applications on various devices is also required. Resilience, positivity, and adaptability to a dynamic remote working environment within Greece are crucial. Nice-to-have skills include the ability to thrive in a fast-paced environment. The location in Greece offers a high quality of life with sunshine, ancient history, and a modern, welcoming culture. The team provides a comprehensive relocation package, making the transition seamless and stress-free. The role offers opportunities for professional development and personal growth. What the role asks for: - Native or fluent German (spoken and written). - Valid EU passport. - Strong interest in the streaming platforms industry and digital media. - Professional communication skills with a customer-centric mindset. - Basic technical aptitude for troubleshooting streaming applications on various devices. - Resilience, positivity, and adaptability to a dynamic remote working environment within Greece.