Customer Success & Business Development - Netherlands

The role of Customer Success & Business Development at hystrix medical involves a unique blend of customer support and business growth. The company is developing a digital platform to streamline procurement and sales in healthcare, connecting hospitals, schools, and suppliers. This position is crucial for ensuring that users derive maximum value from the platform while also expanding the company's presence in the Dutch healthcare market. The main day-to-day responsibilities include supporting hospitals, healthcare organizations, and schools in using the hystrix platform effectively. This involves building and maintaining strong customer relationships, coordinating with suppliers, and supporting onboarding and training. Additionally, the role requires creating and improving platform manuals, managing product data, and translating customer feedback into actionable input for the product and technology teams. On the business development side, the role involves identifying and engaging potential customers, supporting outreach efforts, and participating in market development activities. To excel in this role, candidates must have a background in healthcare, MedTech, hospital procurement, sales, customer success, or business development. Proficiency in Dutch and English is essential, with a strong preference for native or near-native Dutch language skills. Experience in a similar role or industry is highly valued, as is the ability to work independently and take ownership of tasks. Nice-to-have skills include a proactive and curious mindset, the ability to multitask, and a strong network in the healthcare industry. The role offers the opportunity to work closely with a dynamic team, with a flexible setup that allows for travel between the Netherlands and Zurich. This position is ideal for someone who enjoys being close to customers and the team, with a clear focus on supporting growth in the Dutch healthcare market. What the role asks for: - Experience in healthcare, MedTech, hospital procurement, sales, customer success or business development. - Fluency in Dutch and English, with a strong preference for native speakers or near-native speakers in Dutch. - Experience in a similar role or industry. - Ability to work independently and take responsibility.