Part-time Customer Service Manager

The role of a Part-time Customer Service Manager at IWG involves overseeing all aspects of a centre's performance. IWG is a global organisation known for its tech-enabled, sustainable, and inspiring workspaces, with nearly 4,000 centres worldwide. The company is committed to reducing carbon emissions and aims to expand to over 30,000 centres in the next decade. The main day-to-day responsibilities include managing all on-site operations, solving problems, giving tours to prospective customers, and upselling to existing customers. The goal is to ensure that each customer becomes a brand ambassador for the company, the team, and IWG. To qualify for this role, candidates must have experience leading a small, close-knit team and delivering against targets. Previous experience running a flexible workspace centre, store, restaurant, or any customer-focused site is beneficial. Essential qualities include passion, drive, ownership, and resilience. The ideal candidate will have a strong focus on customer service and a commitment to delivering world-class experiences. Nice-to-have skills include a natural aptitude for sales and commercial activities. The role offers a fun, challenging, and rewarding career with great induction training, excellent ongoing learning and development, and fantastic promotion prospects. The position also includes generous, achievable incentives and sociable hours, along with a comprehensive range of flexible, personalised workplace benefits. What the role asks for: - Experience leading a small, close-knit team and delivering against targets. - Previous experience running a flexible workspace centre, store, restaurant, or any customer-focused site. - Passion for looking after diverse prospects, customers, and guests. - Drive for success, both individually and as a team. - Resilience to focus on business priorities despite obstacles. - Ownership to ensure the quality of service and the workspace.