Customer Care Representative

Yuh is the most complete financial app in Switzerland, offering payment, savings and investment features. As a brand of Swissquote, the country's leading digital bank, Yuh aims to give users transparent, responsible and free‑flowing control over their money. The Customer Care Representative will act as the primary bridge between the app and its users, helping them navigate the platform and ensuring a smooth, positive experience. On a daily basis the representative handles inbound and outbound phone calls, which make up roughly 70‑80 % of the workload. The role involves answering client questions, resolving issues related to payments, savings and investments, and guiding users through product features in a clear, empathetic and compliant manner. All interactions are documented in internal systems, and the representative works closely with fellow care agents and other departments to keep service delivery seamless and to feed insights into platform and process improvements. Maintaining high client satisfaction, confidentiality and regulatory compliance is essential, especially in time‑sensitive or complex cases. The position requires a completed apprenticeship with a Federal certificate of Competence and prior experience in customer satisfaction, preferably within financial services. Candidates must be fluent in English and French; Italian proficiency is highly recommended and German is considered a plus. A strong interest in financial products and markets, including stocks, ETFs and cryptocurrencies, is expected, as are excellent verbal and written communication skills and familiarity with standard office software and phone systems. Beyond the core requirements, the role benefits from strong listening, empathy and persuasive abilities, a proactive "can‑do" attitude and a genuine enjoyment of teamwork. The job is based in Switzerland, within Yuh's dedicated Customer Care team, and offers the chance to contribute to a modern fintech environment while supporting continuous improvements to the platform, service quality and internal processes. What the role asks for: - Completed apprenticeship (Federal certificate of Competence) - Previous customer‑satisfaction experience, preferably financial services - Fluency in English and French - Italian proficiency (highly recommended) - German proficiency (a plus) - Strong interest in financial products and markets - Excellent verbal and written communication skills - Familiarity with office software and phone systems - Nice-to-have: strong listening, empathy and persuasive skills - Nice-to-have: proactive "can‑do" attitude and team player mindset