German Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

The role of German Speaking Back Office Gaming Support Specialist is within the Gaming & Esports industry, focusing on operational support. Mercier Consultancy Group, a leading international recruitment and BPO firm, is dedicated to connecting top talent with industry-leading organizations across Europe. This position is based in Sofia, Bulgaria, and offers a unique opportunity to work in a dynamic and fast-paced environment. The main day-to-day responsibilities include managing back-office inquiries for German-speaking users, ensuring the compliance and integrity of player accounts, and coordinating with internal teams to resolve technical and administrative issues. The role also involves contributing to the improvement of support processes, maintaining high service standards, and generating detailed reports on operational trends. Additionally, the specialist will need to adapt to the evolving landscape of the gaming industry to provide informed and precise support. To qualify for this role, candidates must have native or fluent German language skills, both spoken and written. A valid EU passport is mandatory for relocation to Bulgaria. Previous experience in back-office support or customer success is a significant advantage, as is a genuine passion for the Gaming & Esports industry and digital entertainment. Excellent analytical skills and attention to detail are also required. Nice-to-have skills include a strong interest in the gaming industry and the ability to thrive in a fast-paced environment. The location in Sofia, Bulgaria, offers a vibrant culture, sunny climate, and affordable cost of living, making it an attractive destination for expats. The team and conditions are supportive, with comprehensive relocation packages and professional growth opportunities. What the role asks for: - Native or fluent German (spoken and written) - Valid EU passport - Previous experience in back-office support or customer success (nice to have) - A genuine passion for the Gaming & Esports industry and digital entertainment - Excellent analytical skills and attention to detail