Customer Service Coordinator

Chiquita, a global leader in fresh produce, employs 20,000 people across 30 countries, specializing in bananas and other fresh fruits. The Customer Service Coordinator is a pivotal role within the Customer Service team, focusing on managing customer claims and complaints related to deliveries across Europe, the Middle East, South America, and Asia. The role also involves supporting colleagues during absences, ensuring seamless service continuity. The main responsibilities include managing customer complaints in collaboration with the Quality department, handling the customer claims process from start to finish, and ensuring compliance with Standard Operating Procedures. This involves timely data entry, documentation collection, and follow-up with all involved parties. The role also requires liaising with the Quality team for claim assessments and communicating approvals or rejections to stakeholders. Additionally, the coordinator maintains KPIs and reports to monitor team performance and customer compliance with claim procedures. Backup support for Customer Service colleagues during absences, including volume matching, order creation, and communication with Logistics, is also part of the role. Administrative and operational support to Customer Service and Commercial teams is provided as needed. To excel in this role, candidates must have previous experience in a customer-centric environment, exceptional organizational skills, and strong attention to detail. Strong communication skills, both internally and externally, are essential, as is the ability to collaborate effectively across multiple functions. Flexibility, adaptability, and strong problem-solving skills are crucial. The role requires the ability to prioritize workload, manage multiple tasks, and meet deadlines. Proficiency in MS Excel and ERP systems is necessary. Nice-to-have skills include proficiency in additional languages such as Spanish, French, or German. The role is based in a dynamic and changing environment, offering opportunities for growth and development within a global company. What the role asks for: - Previous experience in a customer-centric environment. - Strong communication skills in English. - Proficiency in MS Excel. - Proficiency in ERP systems. - Strong organizational skills and attention to detail. - Ability to collaborate effectively across multiple functions. - Flexibility and adaptability in a dynamic environment. - Strong problem-solving skills.