Portuguese Speaking Customer Experts for Canon - Work Remote In Greece

The role is for a Portuguese Speaking Customer Expert at Canon, facilitated by Mercier Consultancy Group. This international recruitment and BPO consultancy specializes in connecting top talent with leading brands across Europe. The position is based in Greece, offering professionals the chance to work remotely while enjoying the country's vibrant lifestyle. The main day-to-day responsibilities involve providing top-tier support to Canon customers through various channels, including phone, email, and chat. This includes resolving technical inquiries and product-related questions with high professional standards. The role also involves maintaining a deep understanding of Canon products, ensuring customer satisfaction through follow-ups, and documenting interactions in CRM systems. Collaboration with international teams to optimize communication strategies for Portuguese-speaking markets and contributing to the continuous improvement of service quality and performance standards are also key aspects of the job. To qualify, candidates must have native or fluent Portuguese language skills, both spoken and written. Proficiency in English is also required to interact effectively with the diverse internal team. A valid EU passport or a valid work permit for Greece is mandatory. Additionally, a strong passion for technology and a genuine commitment to the Customer Support Services industry are essential. Excellent communication skills and the ability to solve problems under pressure are crucial. Nice-to-have skills include previous experience in high-volume customer care, which is considered a significant advantage. The location in Greece offers a unique blend of modern professional growth and a rich historical and cultural experience. The team and conditions are noted for their support, with a fully paid relocation package, comprehensive health insurance, and access to premium jobs in Greece with a global industry leader. What the role asks for: - Native or fluent Portuguese (spoken and written) - Proficiency in English - Valid EU passport or a valid work permit for Greece - Strong passion for technology - Commitment to the Customer Support Services industry - Excellent communication skills - Ability to solve problems under pressure - Previous experience in high-volume customer care (nice-to-have)