Customer Service Specialist

The Customer Service Specialist role is within a dynamic, international SME. The company specialises in managing and processing international customer orders through various channels, including phone, written correspondence, and electronic platforms. The role involves coordinating shipments, invoicing, and managing customer inquiries and complaints. The specialist will also handle customer account creation and maintenance, monitor shared email inboxes, and support product launches across Europe. Additionally, the role includes demand planning, ad-hoc finance tasks, and trade marketing support. The main responsibilities include managing customer orders, ensuring timely shipments, and handling customer inquiries and complaints. The specialist will also coordinate with internal stakeholders, manage customer master data, and support product launches. The role involves monitoring and managing shared email inboxes, supporting shortage management, and handling ad-hoc finance tasks. The specialist will also manage marketing orders and maintain digital marketing and customer relationship platforms. The ideal candidate must have a completed commercial/business administration qualification and at least 3-5 years of experience in a similar role, preferably in a dynamic SME environment. Proficiency in English and German is required, with Spanish being an advantage. Strong customer service skills, a focus on service quality, and the ability to coordinate with other departments are essential. Excellent MS Office skills, particularly in Excel, and strong ERP experience, with Business Central/Navision being an advantage, are also required. Experience in an international group and work environment is preferred. The role offers a collaborative and efficient working environment, with opportunities for professional growth and development. What the role asks for: - Completed commercial apprenticeship. - At least 3-5 years of professional experience in a similar position, ideally in a dynamic SME environment. - Fluency in English and German. - Spanish skills are an advantage. - Strong customer orientation with a focus on service quality and responsiveness. - Experience in an international environment. - Excellent MS Office skills, particularly Excel. - Strong ERP experience, with Business Central/Navision being an advantage.