Customer Success - EMEA (German speaking)

ElevenLabs is an AI research and product company focused on transforming human-technology interactions. The company specializes in creating human-like AI voice models and has expanded into three main platforms: ElevenAgents, ElevenCreative, and ElevenAPI. These platforms cater to businesses, creators, and developers, offering solutions for customer experiences, content creation, and AI audio models. The Customer Success - EMEA (German speaking) role involves building and maintaining strong relationships with a portfolio of 40-50 enterprise clients. The main responsibilities include onboarding new clients, driving long-term product adoption, and monitoring customer usage to identify areas for improvement or revenue expansion. The role also involves owning the expansion and renewal of accounts within the assigned book of business, which is a commercial aspect of the position. Additionally, the role requires owning customer success KPIs and contributing to the overall CS OKR goals. To qualify for this role, candidates must have 5-7 years of experience in Customer Success within a fast-paced SaaS organization. Experience in demonstrating and unlocking value for customers with technical, mission-critical products, such as conversational AI, is essential. Commercial experience in owning renewals and expansions for a book of business, with a focus on achieving best-in-class NRR results, is also required. Proficiency in German is a must-have, as the role is focused on the EMEA region. Nice-to-have skills include a strong builder mindset with a relentless focus on customer success. The role offers the opportunity to be part of an early Customer Success team with endless opportunities for impact. The company prioritizes talent over location, offering a remote work option across EMEA or the choice to work from offices in Dublin, London, or Warsaw. The team operates with high velocity, rapid experimentation, and minimal bureaucracy, focusing on impact rather than job titles. What the role asks for: - 5-7 years of previous experience in Customer Success in a fast paced, SaaS organisation. - Experience demonstrating and unlocking value for customers with technical, mission critical products (such as conversational AI). - Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results. - Proficiency in German.