Business Development Manager / Sales Manager (m/f/d) in Poland

The role is a Business Development Manager / Sales Manager (m/f/d) for infinit. cx, a company specializing in customer retention and differentiation through outstanding customer experiences in the DACH region. The company is looking to expand its market presence in Poland with the help of a skilled professional who can drive the successful market entry and long-term growth of Sprinklr in the region. The main day-to-day responsibilities include strategic development and expansion of the Polish market, focusing on identifying and acquiring new customers in key industries such as telecommunications, insurance, banking, retail, and energy. This role involves managing complex sales processes from start to finish, including RFI/RFP, proposal strategy, business case/ROI development, pricing, contract negotiation, and deal closure. Additionally, the role requires developing and executing partner and ecosystem strategies in collaboration with technology and sales partners, and building sustainable customer partnerships to establish Sprinklr as a long-term solution. To excel in this role, candidates must have at least 5–7 years of professional experience in a sales-related environment, with a strong network in the Polish market. Proven experience in customer management and acquisition, with a focus on high customer satisfaction and sustainable account development, is essential. Candidates should also have a strong understanding of Customer Experience, analytics, digital marketing, social media, or MarTech, combined with solid SaaS expertise, ideally including experience with platforms such as Sprinklr. Confidence in navigating complex stakeholder environments and managing end-to-end sales processes is crucial. Nice-to-have skills include a strong knowledge of market trends, competitive landscape, and industry insights, combined with a solid understanding of KPIs. The role offers a high degree of autonomy, enabling independent work, personal growth, and the opportunity to take on real responsibility. The company fosters a culture of flat hierarchies and transparency, characterized by direct communication, clear goals, short decision-making paths, and an authentic way of working together. What the role asks for: - At least 5–7 years of professional experience in a sales-related environment, with an established network on the Polish market. - Proven experience in customer care and acquisition, with a strong focus on high customer satisfaction and sustainable customer development, as well as an established network of key accounts in Poland. - Strong understanding of Customer Experience, Analytics, Digital Marketing, Social Media or MarTech, combined with solid SaaS expertise, ideally including experience with platforms like Sprinklr. - Confidence in dealing with complex stakeholder environments, with proven experience in managing end-to-end sales processes.