Customer Service Coordinator

The Customer Service Coordinator role at Chiquita involves managing customer claims and complaints related to deliveries across multiple regions, including Europe, the Middle East, South America, and Asia. The company is a global leader in producing and selling high-quality, nutritious bananas and other fresh fruits, with a presence in nearly 70 countries. The main day-to-day responsibilities include handling customer complaints in collaboration with the Quality department, managing the claims process from start to finish, and ensuring compliance with standard operating procedures. This role also involves liaising with various teams, such as Quality, Logistics, Accounting, and Billing, to resolve customer issues efficiently. The coordinator will maintain key performance indicators (KPIs) and reporting to monitor team performance and customer compliance with claim procedures. Additionally, the role provides backup support for Customer Service colleagues during absences, including tasks like volume matching, order creation, and documentation management. To qualify for this position, candidates must have previous experience in a customer-centric environment, exceptional organizational skills, and strong attention to detail. Strong communication skills, both internally and externally, are essential, as is the ability to collaborate effectively across multiple functions. The role requires flexibility and adaptability in a dynamic environment, strong problem-solving skills, and the ability to prioritize workload and meet deadlines. Proficiency in MS Excel and ERP systems is also necessary. Nice-to-have skills include knowledge of additional languages such as Spanish, French, or German. The role is based in a dynamic and changing environment, offering opportunities for growth and collaboration with a global team. What the role asks for: - Previous experience in a customer-centric environment. - Exceptional organizational skills and attention to detail. - Strong communication skills in English. - Strong problem-solving skills. - Ability to prioritize workload, manage multiple tasks simultaneously, and meet deadlines. - Strong computer skills, particularly MS Excel and ERP systems. - Nice-to-have: Knowledge of Spanish, French, or German.