Customer Consultant (u/d/d)

A Customer Consultant is needed to join the team at a 40% workload, starting from February 1, 2027. The company is in the insurance sector and seeks someone who can balance professional duties with other commitments. The main tasks involve daily communication with clients via phone and email, aiming to resolve their issues promptly. The role includes assisting clients with contract completion, identifying coverage gaps, and providing expert advice. Handling inquiries about invoices and payments, and managing standard cases independently are also key responsibilities. The consultant will contribute to streamlining daily operations in line with the company's strategy. The work environment is described as collegial. The ideal candidate will have completed training in a customer-focused field, such as a commercial clerk or equivalent. AFA certification is mandatory. Experience in administrative, insurance, or customer service roles is required. Familiarity with MS Office and a comfort with new technologies are also necessary. The ability to handle complex situations effectively and fluently speak Italian is essential. Knowledge of another national language is a plus. The role offers the opportunity to balance professional and personal life over the long term. Was die Stelle verlangt: - AFA certification - Completed training in a customer-focused field - Experience in administrative, insurance, or customer service roles - Familiarity with MS Office - Fluency in Italian - Ability to handle complex situations effectively - Comfort with new technologies