Quality Manager / Warranty claims

Bass Pro's New Bern Manufacturing plant seeks a Quality Manager to direct daily quality‑control work and manage warranty‑claims for its outdoor product range. You will lead daily quality‑control activities and ensure compliance with all relevant standards. The position involves supervising product inspections, tracking defect trends, coordinating root‑cause investigations, and implementing corrective‑action plans while meeting industry and regulatory requirements. The manager will collaborate with cross‑functional teams, using strong analytical and problem‑solving abilities to improve product reliability for a well‑known national brand. Success in this role means a measurable increase in product reliability and customer satisfaction. The role offers a fast‑paced, collaborative environment that values continuous improvement. What the role asks for: - Minimum 5 years quality‑management experience in manufacturing - Proven expertise in warranty‑claims processing - Strong analytical and problem‑solving skills - Ability to lead and communicate across cross‑functional teams