Senior Account Manager

LumApps is an AI‑powered Employee Experience Platform that helps large organisations transform communication, collaboration and engagement for their workforce. Recognised as a leader in Gartner's Magic Quadrant for Intranet Packaged Solutions and part of the French Tech Next40/120, the company serves Fortune 500 customers from more than 600 employees across 11 global offices. As a Senior Account Manager you will be responsible for renewing and expanding a portfolio of large enterprise customers. Your daily work will involve managing the full renewal and expansion process, conducting quarterly business reviews, and uncovering upsell and cross‑sell opportunities. You will create proposals, negotiate contracts, and work closely with internal teams such as Customer Success, Product Management and Leadership, as well as external partners in Communications, HR, IT and Operations, to ensure a seamless renewal experience. The role requires you to stay organized, maintain an accurate pipeline in Salesforce, forecast with Clari and define strategic account plans in Planhat. You will also be expected to articulate LumApps' value proposition clearly, build strong relationships with customer champions, and align the platform with each client's high‑priority business objectives. LumApps looks for candidates with a solid background in sales or account management, especially those who have run full sales cycles with large enterprises. You must be fluent in Swiss German, hold a bachelor's degree and have at least three years of proven closing experience. Strong skills in sales discovery, business‑case development, negotiation, communication, organization and data‑driven analysis are essential, together with a proactive, collaborative and curious attitude. The position is based within a dynamic, international team that values boldness, honesty, teamwork and continuous evolution. Working at LumApps offers the chance to contribute to a fast‑growing market leader, collaborate with colleagues across Europe, the US and Asia, and play a key role in the company's ambitious expansion under its new shareholder Bridgepoint. What the role asks for: - Fluent in Swiss German - Bachelor's degree - Minimum 3+ years closing experience in Sales or Account Management - Background in sales/account management with full enterprise sales cycle - Strong understanding of sales discovery framework - Ability to identify pilots, build business cases and negotiate - Excellent communication and presentation skills - Organizational and time‑management skills