Account Manager

Cloudbeds is a global provider of hospitality‑focused software that connects hotels and other lodging operators with a suite of tools for reservations, revenue management and guest experience. The company serves properties in more than 150 nations, processes billions of bookings each year and operates entirely remotely with a workforce spread across dozens of countries. As an Account Manager you will join the Customer Success organisation and be responsible for a portfolio of accounts valued between half a million and one million US dollars. Your daily work will involve acting as the primary liaison for clients, guiding them through the platform, recommending ways to improve their operations and ensuring they reach their defined "success outcomes." You will continuously look for expansion possibilities, work to reduce churn, handle urgent support escalations, analyse usage data to boost engagement and collect feedback that informs future product releases. The role demands a high level of communication talent and the ability to understand and resolve client concerns quickly. You must be comfortable presenting ideas and influencing stakeholders at every level of a hotel's organization, while also translating customer insights into actionable information for internal teams such as Sales, Support, Product and Marketing. Managing several projects at once with meticulous attention to detail, listening actively, negotiating effectively and delivering polished presentations are essential. A self‑driven mindset, the capacity to thrive in a rapidly scaling environment and a natural aptitude for building trustworthy relationships are also required. Cloudbeds offers a fully remote work model, generous paid‑time‑off aligned with local regulations, monthly "Wellness Fridays," fully funded parental leave and a home‑office allowance tailored to your country of residence. Employees can access professional‑development courses through Cloudbeds University and benefit from a culture that celebrates diversity and inclusion. While prior experience with European hospitality accounts is not mandatory, it is considered an advantage given the concentration of customers in that region. What the role asks for: - Exceptional communication and relationship‑building skills - Deep understanding of customer concerns and ability to troubleshoot - Proven ability to present and influence at all organizational levels - Strong project‑management capability handling multiple initiatives simultaneously - Excellent listening, negotiation and presentation abilities - Self‑motivated, results‑driven attitude in fast‑growth environments - Ability to synthesize customer feedback for internal teams - Nice‑to‑have: experience managing accounts in the European hospitality market