Senior Director, Omnichannel Engagement - International

The Senior Director, Omnichannel Engagement, International will lead CSL Vifor's strategy for connecting with customers across all channels outside the United States. CSL Vifor, a worldwide partner for innovative therapies in iron deficiency and nephrology, operates from its headquarters in St. Gallen, Switzerland, and is part of the larger CSL group that serves more than 100 countries. In this high‑visibility role you will sit on the Global Omnichannel & Digital Strategy Leadership team, shaping the long‑term roadmap for tools, systems and frameworks that drive commercial excellence. You will co‑design an integrated omnichannel plan with international Marketing and regional product teams, translate senior‑leadership priorities into concrete actions, and act as a trusted advisor to Marketing, Medical and Commercial heads. Day‑to‑day duties include guiding a cross‑functional team of senior specialists, overseeing the rollout of new platforms and processes, mapping and optimizing customer journeys for multiple segments, and ensuring that content, channel and timing align with key performance indicators focused on return on investment. You will also manage the budget, allocate resources efficiently, and steward vendor relationships while applying change‑management best practices. The position requires a bachelor's or master's degree in a scientific, technological or business discipline, together with at least 12 years of experience in the pharmaceutical or biotech sector, either in a commercial capacity or in IT support of commercial functions. Candidates must demonstrate strong interpersonal skills that quickly earn credibility with senior leaders, and possess deep knowledge of local business, legal, compliance, privacy, security and regulatory requirements. Several years of experience working in an international, matrixed environment with cross‑functional teams are essential, as are excellent project, stakeholder, communication and relationship‑building abilities. A solid understanding of both global regulations and cultural nuances, combined with proven change‑leadership capabilities, is also required. The role mandates a minimum presence of three days per week on site. This opportunity offers the chance to influence a global portfolio, collaborate with senior executives across multiple functions, and build a high‑performing team that drives innovative customer engagement. Working from CSL Vifor's international hubs, you will be part of a culture that values continuous improvement, learning and responsiveness, while contributing to the company's mission of delivering precision healthcare to patients worldwide. What the role asks for: - Bachelor's or Master's degree in scientific, technological or business field - 12+ years pharma/biotech commercial or IT support experience - Strong interpersonal skills for senior‑leader rapport - Knowledge of local and global regulations, compliance, privacy, cultural nuances - Several years in international, matrixed, cross‑functional teams - Excellent project, stakeholder, communication and relationship‑building abilities - Proven change management and leadership capabilities - Minimum three days per week onsite work