Enterprise Account Executive Public Sector & Telco

The position is an Enterprise Account Executive focused on the Public Sector and Telecommunications for ServiceNow, a company that provides an AI‑driven platform enabling large enterprises to automate workflows, integrate data and apply artificial intelligence across their operations. ServiceNow's technology supports the majority of Fortune 500 firms and is positioned as a central "AI control tower" for business transformation. In this role you will generate new revenue from a portfolio of ServiceNow's biggest existing customers, primarily Swiss public‑sector and telco organisations. You will act as a strategic adviser, aligning the platform with goals such as digital transformation, regulatory compliance, operational resilience and enhanced customer experience. Responsibilities include managing C‑level relationships, shaping outcome‑based account strategies, coordinating virtual teams of solution sales, consulting, support and professional services, and driving adoption of licenses, renewals and services to meet financial targets. You will also develop roadmaps that improve client capabilities and ensure a high‑quality customer experience. Success requires a solid background in applying AI to business processes, whether through AI‑powered tools, workflow automation or insight analysis. You must have demonstrable experience in the public‑sector or telecom markets, understanding sector‑specific priorities like citizen services, network operations, field‑service transformation and compliance. The role calls for the ability to turn high‑level business and regulatory challenges into scalable platform strategies that deliver measurable impact. At least seven years of enterprise client management and two years in an Account Executive‑type position with multi‑million‑dollar sales experience are essential, as is a proven track record of leading matrixed, cross‑functional teams. Fluency in German and/or French and a willingness to travel up to half of the time are also required. ServiceNow offers a flexible work environment that can be remote, office‑based or a hybrid "work persona" depending on the employee's location. The position is based in Switzerland, with travel across the region as needed. The role sits within a global organisation that values AI‑native culture, diversity and inclusion, and provides the resources of a worldwide team to support complex, multi‑entity customers. What the role asks for: - Experience integrating AI into work processes - Proven experience in Public sector and/or Telecom industry - Ability to translate macro‑level challenges into platform strategies - 7+ years enterprise client management experience - 2+ years Account Executive experience with multi‑million‑dollar sales - Experience leading matrixed, cross‑functional teams - Fluency in German and/or French - Willingness to travel up to 50% of time