Technical Account Manager, German speaking

Proofpoint is a worldwide leader in human‑centric cybersecurity, protecting how people, data and AI agents interact across email, cloud and collaboration platforms. The company serves more than 80 % of the Fortune 100 and thousands of other organisations, helping them stop threats, prevent data loss and build resilience in their digital workflows. As a Technical Account Manager you will act as the primary technical advocate for Proofpoint's strategic customers. You will independently oversee support interactions, respond to escalations and coordinate crisis response together with account, support, operations and engineering teams. Regular meetings, both remote and on‑site, allow you to review system status, upcoming releases and performance metrics, while you also prepare executive‑level presentations that outline ROI, potential issues and recommended actions. You will design and implement solutions that fit the customer's environment, develop long‑term strategies and lead process‑improvement initiatives to boost satisfaction. The role requires a solid technical foundation and extensive client‑facing experience. Candidates need at least four years in senior‑level client services, sales engineering, senior support, IT operations or comparable engineering positions, with exposure to multiple technology domains. A strong grasp of email and networking data‑communication concepts, as well as hands‑on knowledge of Linux, SMTP and MySQL, is essential. Familiarity with Windows, Active Directory and Microsoft Exchange, coupled with outstanding customer‑service and communication skills, is also required. Proven ability to lead technical staff through crises, adaptability to new technologies, solid project‑management and time‑management capabilities, and the capacity to work both independently and collaboratively are mandatory. Fluency in German is non‑negotiable. Proofpoint offers a flexible work environment, annual wellness and community‑outreach days, and extensive global collaboration opportunities. The company's BRAVE values foster a culture of bold innovation, responsiveness, accountability, vision and execution excellence. Employees benefit from a comprehensive compensation and benefits package, career‑growth support and recognition programs, all within a diverse and inclusive workplace that encourages applications from all backgrounds. What the role asks for: - 4+ years experience in client/professional services or similar senior role - Knowledge of email and networking data communication concepts - Proficiency with Linux, SMTP, and MySQL - Working knowledge of Windows, Active Directory, Microsoft Exchange - Strong customer service and excellent written/oral communication - Proven leadership of technical staff during crises - Adaptable and eager to learn new technologies - Project management knowledge and strong time‑management skills - Ability to work independently and within a team - Fluent German (mandatory)