Associate Director, Global People Services and Help Desk (Bangkok Based -Relocation provided)

Agoda, a global travel platform that connects millions of travelers with hotels, flights and experiences, is hiring an Associate Director to head its Global People Services and Help Desk. Part of Booking Holdings, Agoda employs more than 7,000 staff from around 90 nations and relies on data‑driven culture to innovate the way people travel. The People team's mission is to attract, develop and retain talent while delivering a high‑performing, inclusive workplace. In this senior position you will shape and run the front‑line People support system that serves employees and managers worldwide. You will be accountable for the Tier 1 Help Desk, the self‑service knowledge base (Tier 0) and the Global People Relations Services that handle complex employee matters. Your remit includes defining how staff obtain assistance on HR policies, benefits, onboarding, mobility, leaves and other lifecycle events, while ensuring the process is clear, trusted and scalable. You will also set service standards, monitor key performance indicators, manage capacity during peak periods and oversee governance for sensitive cases such as investigations, disciplinary actions and organizational‑change related issues. The role requires a leader who can manage and develop a diverse team, drive consistent, empathetic service delivery and partner with HR Business Partners, Legal and Compliance to meet internal policies and local regulations. You will be expected to create operating rhythms, improve routing between support tiers and expand self‑service options, all while maintaining high‑quality outcomes for both routine queries and intricate employee relations challenges. The position is based in Bangkok, with relocation assistance offered to candidates not already residing in the city. Remote work is not an option, and the role demands on‑site presence. You will join a fast‑moving, global organisation where the People Experience and Services function plays a critical role in shaping employee experience across the company's rapid growth. The ideal candidate combines operational expertise with strategic thinking, and thrives in an environment that values data‑informed decision‑making and continuous improvement. What the role asks for: - Willingness to relocate to Bangkok (relocation support) - Ability to work on‑site (no remote option) - Proven leadership experience in People Services or HR - Strong service delivery and operational leadership (nice‑to‑have) - Sound judgment and systems thinking (nice‑to‑have) - Capability to build a modern, scalable People support model (nice‑to‑have)