Client Success Account Manager

Ledger is a global platform for digital assets and Web3, dedicated to making self-custody accessible and empowering individuals and enterprises to manage their financial futures. The company offers a range of products and services, including hardware wallets, to securely buy, store, swap, grow, and manage crypto assets. Ledger's mission is to unlock true freedom through digital ownership, making technology accessible for all. The Client Success Account Manager will own a portfolio of institutional clients, handling onboarding, integration, adoption, renewal, and expansion. This role involves being the primary contact for clients, driving integration and adoption, growing accounts through upselling and cross-selling, negotiating renewals and contracts, shaping the product roadmap, and representing Ledger at industry events. The role requires occasional travel across Europe, the Middle East, and Africa. To qualify, candidates must have at least four years of experience in a similar account management or customer success role, preferably in B2B SaaS or enterprise infrastructure software. Proven experience managing financial institution clients, a track record of upselling and expanding accounts, and experience negotiating contracts and renewals are essential. Candidates must be comfortable with technical conversations and have hands-on experience with digital assets or a clear interest in the space. Excellent written and verbal communication in English is required, along with a structured, self-driven way of working. Nice-to-have skills include an understanding of regulatory frameworks relevant to EMEA clients, familiarity with custody and key management concepts, additional languages such as German, French, or Arabic, and experience at a crypto-native firm, a bank's digital asset desk, or a custody provider. The role offers flexible work options, health and wellness support, financial growth opportunities, a commuter allowance, and learning and development programs. What the role asks for: - 4+ years in a similar account management or customer success role, ideally in B2B SaaS or enterprise infrastructure software. - Proven experience managing financial institution clients such as banks, asset managers, custodians or payment providers. - A track record of upselling and expanding accounts against targets. - Experience negotiating contracts and renewals with enterprise clients. - Comfort with technical conversations: you can explain APIs, integration flows and security concepts without needing an engineer in every meeting. - Hands-on experience with digital assets, or a clear and demonstrable interest in the space. - Excellent written and verbal communication in English. - A structured, self-driven way of working.