Customer Success Account Manager

Microsoft Customer & Partner Solutions focuses on enhancing customer outcomes and driving business growth. The company unites various departments to help customers achieve their goals and turn innovations into measurable business impacts. The Customer Success Account Manager (CSAM) is a key role within this framework, responsible for leading customer success initiatives and ensuring that customers derive maximum value from Microsoft's offerings. The CSAM's main tasks involve building strong relationships with customer stakeholders and Microsoft teams. This includes aligning technology investments with strategic business priorities and outcomes. The role also involves leading stakeholder and priority alignment efforts, establishing shared objectives, and defining success measures. The CSAM is responsible for Customer Success Planning and execution, translating business priorities into coordinated success motions that drive measurable customer value. Additionally, the CSAM orchestrates cross-functional execution to strengthen customer health, accelerate cloud adoption, and advance AI transformation across customer environments. They leverage various Microsoft resources to drive scaled execution and value realization, proactively managing customer risks and guiding stakeholders toward resolution and long-term success. To qualify for this role, candidates must have a Bachelor's Degree in Business, Sociology, Psychology, Computer Science, or a related field, along with solid experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management. Fluency in German is required due to the need for collaboration with local customers. Nice-to-have skills include certifications in relevant Microsoft technologies, such as Azure, M365, or Copilot. Additionally, certifications in ITIL Foundation, PMI, or equivalent project management, and Prosci or equivalent change management certifications are beneficial. The role is based in Switzerland, offering a competitive salary range and potential benefits. What the role asks for: - Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field - Solid customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience - Fluency in German