Customer Relationship Manager:in (100%) auch Quereinsteiger:innen

Carvolution is a pioneering company in the Swiss automotive industry, offering car subscriptions. The company seeks a Customer Relationship Manager to join their team. This role involves managing customer relationships and ensuring customer satisfaction, with a focus on retaining and transitioning customers between car subscriptions. The main responsibilities include handling customer interactions in German, French, and English, both online and in person. This involves phone consultations, test drives, and ensuring a smooth transition between car subscriptions. The role also requires active management of the customer base and close collaboration with procurement and support teams. To excel in this role, candidates must have strong communication skills in German, French, and English, and a friendly, outgoing personality. Experience in the service industry and in building customer experiences is ideal. Additionally, candidates should be organized, proficient in CRM data management, and capable of working independently while being a strong team player. Nice-to-have skills include experience in the service industry and a structured approach to data management. The role offers flexible working conditions, including home office options, and is based in Zürich or Bannwil. The team is described as motivated, pragmatic, and driven, with opportunities for personal and professional growth. Was die Stelle verlangt: - Sprachkenntnisse: Deutsch, Französisch, Englisch - Erfahrung im Dienstleistungsbereich - Erfahrung im Aufbau von Kundenerfahrungen - Selbstständige Arbeitsweise - CRM-Datenpflege - Teamfähigkeit