Customer Service Executive

The role of a Community Associate at Regus involves supporting the operations of their business centers, which cater to a global network of business partners and companies across various industries. Regus provides flexible workspaces in over 3,000 locations worldwide, enabling clients to work from anywhere at any time. In Switzerland, Regus operates over 50 business centers in 15 cities. The main day-to-day responsibilities include greeting customers and guests, assisting with customer retention and satisfaction, and handling administrative tasks such as managing mail, supervising the switchboard, and procuring office materials. Additionally, the role involves organizing events, ensuring quality management, coordinating daily cleaning and maintenance, and setting up office and conference rooms. The Community Associate is also responsible for the daily routines of opening and closing the business center. To be successful in this role, candidates must have a high level of self-motivation and performance orientation, along with the ability to work flexibly and independently. Strong communication skills and a service-oriented approach are essential. Proficiency in MS Office 365 is also required. The role demands a diplomatic, tactful, and calm demeanor when dealing with customer problems and escalations. Candidates must be open to challenges and changes, exhibiting a can-do mentality. Nice-to-have skills include a preference for working with people and a well-groomed external appearance. The role offers opportunities for advancement, with a range of training programs available to support professional growth. Regus promotes talent in a structured, consistent, and sustainable manner, providing opportunities for international success. What the role asks for: - High self-motivation and performance orientation - Diplomatic, tactful and calm when dealing with customer problems and escalations - Very good knowledge of German/French and English, both written and spoken - Successfully completed vocational training - Strong communication skills and service-oriented approach - Proficient in MS Office 365 - Preference to work for and with people - A well-groomed external appearance