Customer Relations Executive

Ebury is a fintech company that specializes in providing integrated solutions for businesses looking to expand globally. These solutions include business accounts, hedging, and financing, all accessible through a single platform. The company fosters an environment that encourages innovation, collaboration, and problem-solving, aiming to support the growth and success of its employees. The Customer Relations Executive will serve as a key point of contact for corporate clients, offering daily operational and trading assistance. This role involves managing a portfolio of 200-200 clients who trade online through Ebury's platform. The executive will need to understand the clients' business activities and FX needs, ensuring that Ebury remains their primary platform for international trading and payments. The role also includes promoting Ebury's offerings and identifying new opportunities to grow key accounts. To excel in this role, candidates must have strong written and verbal communication skills, the ability to thrive in high-pressure environments, and experience managing significant workload peaks. They should be confident in liaising with multiple internal departments to resolve client issues and have the capacity to handle various types of inquiries simultaneously. Additionally, candidates must be proficient in managing tight time constraints and have a keen eye for detail, especially when dealing with live currency trade bookings and high-value payments. Nice-to-have skills include experience with the Microsoft suite, particularly Excel, and a basic understanding of currency markets. The role is based in Zurich, offering a dynamic and supportive work environment with opportunities for career development and progression. Ebury provides a generous benefits package, including health care and social benefits, and a central office location with excellent transport links. What the role asks for: - Fluency in English and Swiss-German - Strong written and verbal communication skills - Ability to thrive in high-pressure, fast-paced environments - Experience managing significant monthly workload peaks - Confidence in liaising and mediating between multiple internal departments - Confidence in dealing directly with clients - Ability to multitask and prioritize - Experience with Microsoft suite, particularly Excel (nice-to-have) - Knowledge of FX (nice-to-have) - Knowledge of all products Ebury offers (nice-to-have)